• What is Payfort?

    Payfort is a trusted online payment solution provider that delivers a complete suite of payment solutions that cater to the needs of the region and are tailored to the Arab online buying habits and trends. We built a system that allows you to customize your own payment stack, making it work for your business from one one single integration to Mobile SDK and multi-currency acceptance, you are ready and set to start accepting online payments.

  • Who can use Payfort?

    Every organization can use Payfort to accept payments through all the channels whether mobile apps or websites. From SME’s, startups to governments and big institutions. However, due to legal and regulatory compliance reasons, we are unable to work with some business types.

  • Where in the world is Payfort available?

    Payfort is available for merchants in United Arab Emirates, Egypt, Saudi Arabia, Jordan, Lebanon and Qatar. In legal terms, you should have a legal set up one of in these countries in order get started with Payfort, but for your buyers it doesn’t matter where they are located. So our local experts can always help you go local if that’s the best solution for you.

  • What kinds of payments can I accept with Payfort?

    Merchants can use Payfort to accept credit/debit cards, Visa & mastercard

  • Can Payfort provide a POS Machine?

    No, a POS machine is provided directly through the bank.

  • What are your support hours?

    Our support is available 7 days a week according to the below timings:

    UAE KSA EGY
    Sunday to Thursday 9:00 AM to 12:00 AM 8:00 AM to 11:00 PM 7:00 AM to 10:00 PM
    Weekend and Public holidays 9:00 AM to 5:00 PM 8:00 AM to 4:00 PM 7:00 AM to 3:00 PM
    Helpdesk contact +971 4425 2690 | Press 2 for Helpdesk +966 11277 3312 | Press 3 for Helpdesk +20 2259 83 450 | Press 3 for Helpdesk
  • Can Payfort help protect against fraud?

    Yes. Payfort has a dedicated fraud management team that will be by your side to help you create the best set of rules and criterias to reduce fraud. Your team will also monitor your transactions for any unauthorized charges on your customer’s credit cards.

  • Is Payfort PCI compliant?

    Yes, Payfort is certified to the latest PCI DSS standards

  • Do I have to be PCI compliant to accept payments through PAYFORT?

    No, because Payfort is certified to the latest PCI DSS standards so that you don’t have to be. Your cardholder’s data will be protected from any misuse or harm under our secure network.

  • What is 3D-Secure?

    3-D Secure is a technology that helps verify the buyer’s identity and ensure the cardholder is really participating in the transaction. Usually, this happens by asking for OTP (one time password) that buyer receives during purchase on his phone linked to the card. In theory, only cardholders will know the password; fraudsters shouldn’t know it and, therefore, won’t be able to complete the transaction.

  • Which businesses are Prohibited?

    • Drugs, Tobacco, Drug Paraphernalia
    • Animals and Wildlife Products
    • Virtual currency or stored value
    • Arms and Ammunition
    • Liquor, Alcohol
    • Escort, dating, chatting, matrimonial services
    • Psychic or astrological readings/consultation
    • Unfair Lead Generation
    • Pornography, Adult entertainment, Adult products
    • Gambling, Lottery, sweepstakes, betting, raffles, draws
    • Bidding / Auctions
    • Multi-level Marketing (MLM), Pyramid scheme, Chain or Network marketing
    • Buyers’ Club Sale of counterfeit merchandise / Unauthorized Goods
    • Sale or violation of Intellectual property rights
    • Forex
    • Money and legal service
    • Investment & credit services
    • No-value-added services
    • Aggregation
    • Fund raising / Crowdfunding
    • Recharging cards (mobile operator’s credit services)
    • Online Pharmacies / Medicines and body supplements
    • Web hosting - Web developing
    • Software/Graphic designing
    • Gaming software (Online/Offline)
    • VOIP top ups
    • Jewelry
    • Ponzi scheme
  • How much time does it take to get a live account?

    It usually takes 3 - 20 days after all required documents are submitted. In some rare cases it can take longer.

  • Do you work with individuals?

    Unfortunately a registered company is necessary.

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    Support Center Documentation

    DOCUMENTATION

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