• Is an offshore trade license accepted?

    No, it has to be an onshore based company in any of the countries we are currently operating in.

  • Is it necessary to have a corporate account to receive funds from my clients?

    Yes, You must have a corporate bank account in any local bank so the money is settled in this account.

  • Are there any fees for money transfers from the merchant account to my corporate account?

    No, there will be no fees for local transfers only.

  • Do you require a security deposit?

    No, Payfort doesn’t require any security deposit.

  • Do you accept international credit credit cards?

    Yes, with Payfort you will enable your customers to checkout with any credit card, from anywhere in the world

  • What currencies can I accept?

    You can accept payments in over 80 currencies. Contact us for an up-to-date list of foreign currencies and more information about presenting transactions in multiple currencies.

  • What currencies can I settle in?

    Settlement of the money will be in either the local currency of the company’s legal setup or USD.

  • How long is the settlement period?

    1-2 weeks, it varies according to the bank agreement.

  • I forgot my password. How do I reset it?

    Go to the main login Page as follows:
    Live Mode: https://fort.payfort.com/account-login
    Test/Sandbox Mode: https://testfort.payfort.com/account-home


    Step 1
    Input your registered user email address and select Next

    nput your registered user email address and select Next

    Step - 2
    Click the Forgot  Password tab

    Click the Forgot  Password tab

    Step - 3
    You will be asked to confirm your registered user email address and follow the on-screen instructions. Please make sure that you have access to your registered email address for validation as the new password instructions link will be sent there; The link will be valid for 24 hours.After receiving the link on your email with the password reset link, you will be directed to a page where you can choose your new password.

  • How do I change my password?

    Once you log in to your Fort account with your email address and password, please click on the Profile Icon on the top right hand corner of the page. You should be able to see the "Change Password" option as shown below

    Change Password

  • How can I contact PayFort Support?

    Our Support Team is reachable via email support@payfort.com and via phone as per the below time-table:

    UAE KSA EGY
    Sunday to Thursday 9:00 AM to 12:00 AM 8:00 AM to 11:00 PM 7:00 AM to 10:00 PM
    Weekend and Public holidays 9:00 AM to 5:00 PM 8:00 AM to 4:00 PM 7:00 AM to 3:00 PM
    Helpdesk contact +971 4425 2690 | Press 2 for Helpdesk +966 11277 3312 | Press 3 for Helpdesk +20 2259 83 450 | Press 3 for Helpdesk
  • How can I update my account information?

    Once you login to your Fort Account with your User Email address and password, please navigate to the "Account Setup" tab on the left hand side and select "Account Profile" where you can update your information.

    update your information

  • Is there any limitation on the date range for Reports?

    There is no limitation on the date range and you can view transactions readily for the same day, day before that and the last month by using the options from the drop down list. You can also customize your date range using the ‘Custom Range’ option. Please ensure you click on ‘Apply’ after selecting the desired range.

  • Can I see the Reports of all my sub-accounts at the same time?

    Unfortunately at this time the view is restricted to one account only and can be changed under the ‘Merchant account’ dropdown. However we are working on releasing more features in the future which will cover this requirement.

  • Explain different type of reports?

    Based on your assigned User Role, some of the functionalities and system privileges would be enabled or disabled. Examples of the standard reports on your Fort account are:

    Installments Report: This report enables you to view all Installments service transactions within a time period.
    Transactions report: This report enables you to view all transactions performed on your account within a time period.
    Financial Report: This report enables you to view all successful transactions performed on your account within a time period.
    Fraud Report: This report enables you to view all transactions subject to the implemented security/fraud module on your account within a time period

  • Which Reports should i use?

    Depends on your role scope, the reports vary in terms of their coverage. For example, if you wish to view all the transactions with their different statuses that have been performed on your account within a certain time period, you need to use the Transactions Report section. If you wish to look specifically for the Installments transactions, the Installments Report section will come in handy and in case you are checking only the successful transactions to match them with your settlements for example, the Financial Report section will be the one you should use.

    Examples of Reports:
    Installments Report: This report enables you to view all Installments service transactions within a time period.
    Installments Report

    Transactions report: This report enables you to view all transactions performed on your account within a time period.
    Transactions Report

    Financial Report: This report enables you to view all successful transactions performed on your account within a time period.
    Financial Report

  • How can I create a new user?

    To create a new user you should have the User Role as SuperMainMerchant or SuperSubMerchant With one of the above user roles, you need to login to your Fort account and navigate to Account Setup tab and select User Management. Click on Create New User on the right hand side where you will be asked to provide the user details and assign the required user role.

    create a new user

  • Which user role should i provide my colleague with?

    Depends on the assigned user role to the individual user. Below are the user roles available on the Fort account:

    SuperMainMerchant This user group is for the merchant’s account administrator on the main merchant level, this user has accessibility to all merchant groups on the FORT.
    SuperSubMerchant This user group is for the merchant’s account administrator, this user group is able to create six user groups for one specific Merchant sub account. This user group has access to all Functionalities of the FORT Merchant account and Merchant account Dashboard.
    Integration This user group is responsible for the role of integrating the Merchant system to the FORT system. This user has restricted access to the Account general info And user management.
    Call Center This user group is able to process manual orders, the user group has limited access to account information. This group is meant for outsourced call centers.
    Call Center Support This user group has all the privileges the call center user group has in addition to the ability to provide second level support to Merchant customers through advance reporting tools.
    Finance Reporting This user group has all the privileges needed to update the account information, reconcile with the bank settlement files, and reconcile with the Merchant system.
    Merchant Finance Reporting This user group has all the privileges needed to update the account information, reconcile with the bank settlement files, reconcile with the Merchant system, and to perform maintenance operations.

  • How can I change company name on the payment page? .. Why does it show "incorrect company name" on my payment page?

    On the Redirection Payment Page, the system would show your Commercial Company Name. Should you wish to amend or update that , please login to your Fort account and by updating the registered name in Account Profile section, it will be duly updated on the payment redirection page.

    change company name

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