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Your Voice Matters

At Amazon Payment Services, we are committed to delivering solutions that meet your needs. Through our Merchant Satisfaction Surveys and Voice of the Customer program, we gather valuable insights and feedback directly from you.

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meet our merchant

Meet Our Merchant: Erwaa is Revolutionising Water Delivery for Mosques and Homes

In the rapidly evolving technology landscape of the Middle East and North Africa (MENA) region, startups are using the power of technology to revolutionise not only their product offerings but also the entire customer experience, from browsing to payment processing. Erwaa, a pioneering startup based in the Kingdom of Saudi Arabia established in 2015, is leading the charge in this digital transformation.

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Unlocking Seamless Merchant Onboarding and Post Sales Support with Amazon Payment Services

With digital payments and online transactions evolving by the day, Amazon Payment Services continues to move forward with the times as the business leverages new features for increased customer satisfaction. Recognizing the importance of post-sales support, Amazon Payment Services has introduced two new features, Live Chat and a toll-free helpline designed to enhance your customer experience.

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How Fintech's and Big tech Are Growing Through Innovation

As of July 2023, the capitalisation of publicly traded fintechs has surged to 550 billion dollars around the world, marking a remarkable increase since 2019. Concurrently, the fintech landscape in the world boasts more than 272 unicorns, collectively valued at 936 billion dollars, a staggering sevenfold growth from just five years ago, when there were 39 firms valued at 1 billion dollars or more.

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meet our merchant

Meet the Merchant: How Zbooni is Transforming Digital Retail with Chat Powered Sales

Zbooni goes beyond the traditional concept of commerce. Zbooni, meaning my customer in Arabic, was founded in 2016 in the UAE. Since then, Zbooni has expanded to three other countries across the region: KSA, Egypt, and Jordan. With over two million orders in the UAE and a customer base of one million, Zbooni focuses on the space where messaging and social apps merge with online retail, to create new ways of shopping and selling.

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How does Payment Link help the merchants

Amazon Payment Services introduced a unique, no-code solution known as Payment Link. This solution stands out because it creates payment links while eliminating the need for both complex coding or platform integration. It also offers strong security measures, maintains role-based access control (RBAC) for overseeing payment link generation, and provides a detailed audit trail on the Amazon Payment Services platform for comprehensive operation tracking.

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Meet Our Merchant: FlyEgypt Takes Flight with Amazon Payment Services

In 2015, FlyEgypt took to the skies, becoming a vital player in the Egyptian airline industry. Since the airline began operations, they have continually expanded their domestic and regional network, offering charter operations to approximately 80 European cities. The airline has a strong offering that connects travellers from Cairo, and locations around the world, to Egypt's premier holiday destinations, all while supporting the travel needs of hardworking Egyptians throughout the region.

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meet our merchants

Meet Our Merchant: Empowering global learners through impactful initiatives at Esol Education

Established in 1976, Esol Education has solidified its reputation as a pioneer in managing high quality international schools across the Middle East and Mediterranean regions. With over 11,000 students enrolled in their programs and a presence in various locations such as Dubai, Abu Dhabi, Bahrain, Hong Kong, Cairo, Cyprus, and Lebanon, Esol Education is redefining educational standards.

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How Merchants Can Meet the Unique Expectations of Gen Z

From generation to generation the consumer segment undergoes significant shifts that are driven by the unique and ever-evolving expectations of each generation. Members of Gen Z are no different, and merchants that understand the unique aspects of Generation Z can earn the loyalty of the most diverse, socially conscious, and digitally savvy generation yet.

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Gen Z and the Evolution of Payment Preferences

Payment is the last step in the checkout process. A customer-centric payment experience prevents cart abandonment at the last hurdle so getting payments right is paramount to maximizing revenue. The merchants are addressing a new, changing demographic and the target customers have vastly different expectations about digital life and about payments

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case-study

Vodafone Case Study

Vodafone Egypt is the largest telecoms operator in Egypt by market share. The company serves both consumer and business customers in Egypt, providing a broad range of telecoms services from mobile voice and data through to fixed-line internet.

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payments

Do You Need to Adapt Your Customer Payments Strategy?

Various social restrictions in 2020 have driven consumers around the world to change their overall lifestyle, as well as their shopping habits. One result of this has been a shift from in-store payments to transactions made online through ecommerce platforms and digital stores. This has accelerated the digital transformation already taking place pre-pandemic, with more businesses now forced to adapt their offerings to be more digital.

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ecommerce

3 Rising Ecommerce Technologies to Watch

Despite overwhelming evidence that digital commerce initiatives impact day-to-day operations and the overall customer experience, many organizations struggle to get started in the space. Businesses are nervous about investing in cutting edge technology and do not necessarily know what investments they should be making.

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guide

How do Payment Gateways Work?

Payment gateways are specialized pieces of software that authorize and manage payments for customers, merchants, and banks while providing added security to all parties. When implemented correctly, it acts as a seamless connection between e-commerce applications and credit cards processing networks or banks.

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